Welcome to the Run 8 Support Portal

In order to streamline support requests and better serve you, we utilize a knowledgebase database and support ticket system. We ask that you please reivew the knowledge base articles below before creating a ticket.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Featured Knowledge Base Articles

DLC Installation

V2 DLC not showing up in V3

All V2-Era routes and rolling-stock\loco packs work just fine in Run8 V3, but you'll need to pay attention during installation. When prompted for the ...

V3 DLC not showing up in V3

Usually this means you simply need to grab the latest V3 Update from our website at http://www.run8studios.com/updates_dlc.shtml Depending on the ...

V3 is saying that V2 DLC was detected and I need to run the V3 Main Installer

Well, there ya go... just re-run the V3 Main Installer real quick. ;) This happens if you install V2-era DLC to V2's default location (which is ...

My DLC installer is saying "V2 Not Found Here"

In your V3 folder, in the same location as V3's exe, create a dummy text file using NotePad called: Run-8 Train Simulator V2.exe Attention: Achtung: ...

Selkirk and\or Mohawk don't show up in V3 properly

Please open a ticket and we'll get back to you shortly with a solution. Long-story-short: these two installers are still the old V1-era installers ...

Network\Multiplayer Issues

I'm hosting a session, but nobody can join

The most common solution here is you need to manually Port-Forward your router to your host machine. You will need to google for specific ...

I was hosting fine yesterday, but today nobody can join

This is usually an indication that your power went out at some point, causing your router to reset. You most likely had Run8 port-forwarded, but when ...

I can't host after the latest Run8 Update

It's possible that your antivirus\firewall program needs to be told to Exclude\Unblock the newer Run8 Train Simulator V3.exe file. But I already did ...

I can't join a server after the latest Update

In this situation, either you or the Host don't yet have the latest Run8 Update installed, and therefor it's a problem of two different versions of ...

I can't seem to stay connected to a server; it joins, but it drops me shortly after

Check for:- Are you on a Dynamic IP? If it changes during connection, you'd likely lose the server - Similarly, are you using a VPN that's somehow ...

Run8 Updater App

Description

Starting with Update09, Run8 V3 will be updated using the Run8 Updater App. The app can be downloaded from our website's Updates page. Simply run the ...

The Updater App didn't complete

This might happen if our server was under a heavy load at that moment, or perhaps some other internet error in between you and us. Simply re-run the ...

The app is taking a long time

The worst-case scenario is a new Run8 V3 installation that must be brought up to date, and in this case, there could be 1100+ files for the app to ...

The app isn't working

The Run8 Updater App must be in the same location as V3's exe, typically: c:\Run8Studios\Run8 Train Simulator V3 Also, the computer must be ...

I just installed a DLC Pack

Please run the V3 Updater App real quick to make sure the DLC files are up to date. It should only take a few moments.

Simulator Issues

My sim crashes when using F4 to go to Window modes, but seems fine in True Fullscreen

We've had reports of this phenomenon happening to a few users. One of them emailed us back with this report: "I just wanted to give you an update on ...

My frame-rates are low, but I have a kick-ass graphics card!

This is a rare occurrence, but likely what's happening here is your computer system has more than one graphics device enabled; perhaps both your ...

My frame-rates are low

For best results, we recommend you have a graphics card that's either an Nvidia GeForce xx50 or better, or the AMD\Radeon equivalent. Regarding ...

Run8 worked fine yesterday, but today it doesn't

This is a classic case of an Antivirus\Firewall program that likely just updated itself and is now "protecting" you from Run8. This is beyond our ...

My License Dot is Red (or not Green)

If for Run8 V3, please install the latest V3 Update from our website: http://www.run8studios.com/updates_dlc.shtml If for Run8 V2, you will need to ...

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Featured Knowledge Base Articles

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