Welcome to the Run 8 Support Portal

In order to streamline support requests and better serve you, we utilize a knowledgebase database and support ticket system. We ask that you please reivew the knowledge base articles below before creating a ticket.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

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We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

DLC Installation

V2 DLC not showing up in V3

All V2-Era routes and rolling-stock\loco packs work just fine in Run8 V3, but you'll need to pay attention during installation. When prompted for the ...

V3 DLC not showing up in V3

Usually this means you simply need to grab the latest V3 Update from our website at http://www.run8studios.com/updates_dlc.shtml Depending on the ...

V3 is saying that V2 DLC was detected and I need to run the V3 Main Installer

Well, there ya go... just re-run the V3 Main Installer real quick. ;) This happens if you install V2-era DLC to V2's default location (which is ...

My DLC installer is saying "V2 Not Found Here"

In your V3 folder, in the same location as V3's exe, create a dummy text file using NotePad called: Run-8 Train Simulator V2.exe Attention: Achtung: ...

Selkirk and\or Mohawk don't show up in V3 properly

Please open a ticket and we'll get back to you shortly with a solution. Long-story-short: these two installers are still the old V1-era installers ...

Network\Multiplayer Issues

I'm hosting a session, but nobody can join

The most common solution here is you need to manually Port-Forward your router to your host machine. You will need to google for specific ...

I was hosting fine yesterday, but today nobody can join

This is usually an indication that your power went out at some point, causing your router to reset. You most likely had Run8 port-forwarded, but when ...

I can't host after the latest Run8 Update

It's possible that your antivirus\firewall program needs to be told to Exclude\Unblock the newer Run8 Train Simulator V3.exe file. But I already did ...

I can't join a server after the latest Update

In this situation, either you or the Host don't yet have the latest Run8 Update installed, and therefor it's a problem of two different versions of ...

I can't seem to stay connected to a server; it joins, but it drops me shortly after

Check for:- Are you on a Dynamic IP? If it changes during connection, you'd likely lose the server - Similarly, are you using a VPN that's somehow ...

Run8 Updater App

Description

Starting with Update09, Run8 V3 will be updated using the Run8 Updater App. The app can be downloaded from our website's Updates page. Simply run the ...

The Updater App didn't complete

This might happen if our server was under a heavy load at that moment, or perhaps some other internet error in between you and us. Simply re-run the ...

The app is taking a long time

The worst-case scenario is a new Run8 V3 installation that must be brought up to date, and in this case, there could be 1100+ files for the app to ...

The app isn't working

The Run8 Updater App must be in the same location as V3's exe, typically: c:\Run8Studios\Run8 Train Simulator V3 Also, the computer must be ...

I just installed a DLC Pack

Please run the V3 Updater App real quick to make sure the DLC files are up to date. It should only take a few moments.

How do I know if an Update is available?

Starting with Update09, V3 "phones-home" to our server when the Main Menu is shown. If an update is available, you'll see a button labeled "Update ...

I'm getting an error, or the main menu still shows the old version

This is because you probably had V3 running while trying to run the V3 Updater App. Since V3's exe was running, the Updater was unable to overwrite ...

What about the Hyrail Simulations routes?

All of the Run8 routes are updated via the Updater App, including the A-Line, Waycross, and the Fitz. If there are any files to be updated for any of ...

Simulator Issues

I am missing Scenery, or routes/addons are not showing up properly.

For missing assets try one of the following remedies. 1. ensure your install path is correct, if you have a non-default install path check to make ...

My License Dot is Red (or not Green)

If for Run8 V3, please install the latest V3 Update from our website: http://www.run8studios.com/updates_dlc.shtml If for Run8 V2, you will need to ...

Run8 worked fine yesterday, but today it doesn't

This is a classic case of an Antivirus\Firewall program that likely just updated itself and is now "protecting" you from Run8. This is beyond our ...

My frame-rates are low

For best results, we recommend you have a graphics card that's either an Nvidia GeForce xx50 or better, or the AMD\Radeon equivalent. Regarding ...

My frame-rates are low, but I have a kick-ass graphics card!

This is a rare occurrence, but likely what's happening here is your computer system has more than one graphics device enabled; perhaps both your ...

My sim crashes when using F4 to go to Window modes, but seems fine in True Fullscreen

We've had reports of this phenomenon happening to a few users. One of them emailed us back with this report: "I just wanted to give you an update on ...

Why does my sim not have sound?

Usually an issue with having no sound in the sim is related to the DirectX redistributable not being installed. Navigate to:C:\Run8Studios\Run8 ...

Why does my sim sound like a pirate?

Arrr! This is usually a result of your license not being valid or you simply forget to register your sim. Open up the license menu and insert your ...

My sim is crashing during Startup or on the Loading Screen

If Run8 crashes before even reaching the Main Menu or during the Loading Screen, you almost certainly need to install the Jun2010 DirectX ...

I got a new computer and want to transfer Run8 to it

The simplest way to do this is to copy your existing C:\Run8Studios folder to the same location on your new machine. This way, you don't need to ...

My frame-rates drop substantially when I look down at the tracks

A solution from fellow Run8 user CT: "Great news!!! I figured out the issue of what was causing the performance drop. After checking the Run8 event ...

Welcome to the Run 8 Support Portal

Featured Knowledge Base Articles

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